We At Singh Movers we aim to provide our customers with a stress-free house moving and office Moving experience and we work hard to make sure that every move goes smoothly. To make sure our customers and team get a fair deal we operate under the following terms.
1- While we try our best to move your furniture with care, damages can sometimes occur. To claim insurance for any damaged items(except electronics), you must inform us within 12-24 hours of the move.
2- To claim any damages for any electronic items such as TV or fridge you must check those items for any damages on the spot while our team is there, we will not be able to entertain any claim for damaged electronic items. Fragile items like TV will not be insured unless those are packed in a secure TV box. We know from experience that it is unlikely that there will be general wear and tear during the move when you move with us, for example a minor scratch to the wall or a fridge. But in an unfortunate event if such wear and tear happens, we expect you to make reasonable claim request. In case of such events our compensation ranges from $50 – $150 depending on the damage. We asses such claims and only accommodate claims that are reasonable. Asking us to buy a brand new fridge for a minor scratch or demanding $4000 for a minor scratch on the wall are examples of unreasonable claim requests.
3- While we make sure that every item is carried with care, some fragile items like crockery might break while transport due to any bumps on the road. We are not liable for breakage for any items in the boxes which are not packed by us.
4- While we are known for our smiling faces and excellent customer service, we do have a zero-tolerance policy against aggression and disrespect of our team. We can deny serving customers who become aggressive or disrespect our team.
5- If you face any issues during the move or want to provide any feedback regarding one of our team members please ring our office at 1300-074-644 or email us at [email protected] and we will be happy to assist you promptly.
6- For any cancellation, you need to inform us at least 3 days in advance, else can charge you a 1-hour fee as a cancellation penalty as we won’t be able to accommodate any other customer if you cancel so close to the day of the move.
7- To book online there will be a $50 booking fee which will be reimbursed in you final amount. The booking fee is non-refundable in case of cancellation, however you may make one change in schedule free of charge, additional changes will cost extra.
ADDITIONAL INFORMATION: No toll roads unless requested. Payment Must be Made in 100% before unloading the goods (Cash, Bank transfer, Credit Card with 2% surcharge). We accept all cards except Diners Club 10% GST will be added to the Total Bill. Terms and conditions on our website
Happy Moving!